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HELP WITH ORDER

Exchanges, returns, refunds, canceling orders, editing orders, etc.

RETURN & REFUND POLICY

Due to the nature of our products, we do not allow returns or process refunds. This is listed on our store policies page and at checkout. We do not allow people to finish payment without accepting our terms and conditions. If you are reaching out to

ORDER CANCELLATIONS

Orders cannot easily be canceled once they are placed as they immediately start processing; however, you can email us at [email protected] with the request, and we will assist you if possible. Please add your name and order number and make the subje

PRODUCT WENT ON SALE AFTER I ORDERED

If you placed an order and soon after, items in your order go on sale, if your order was placed within 48 hours of our sale, you can reach out to us and request your order be price adjusted. Holiday sales from 11/24-1/5 are not eligible for adjustmen

UPDATING ORDERS

Orders cannot easily be changed or updated once they are placed as they immediately start processing; however, you can email us at [email protected] with the changes, and we will assist you if possible. Please add "urgent order edit" in the subject

CHANGING SHIPPING ADDRESS

Orders cannot easily be edited once they are placed as they immediately start processing; however, you can email us at [email protected] with the request for the new shipping address, and we will assist you if possible. Please add your name, order n

EXCHANGE POLICY

We allow exchanges on a case-by-case basis. We only allow one exchange per order number. Products that are opened and/or used are not eligible for an exchange. Please reach out to [email protected] to request an exchange. We never allow exchanges of

PRODUCT & ORDER DAMAGES

If your product has been damaged in shipping or has a manufacturing defect, email us within one week of delivery; we will not consider issues that have not been reported within a week of delivery. We also will not provide service for products that ha

PHEROMONE OILS INFORMATION

Think something is wrong with your Original or Sphinx products?. Is one of your concerns listed below?. If you identify with one of the above points, you are not alone, obviously (we wrote a whole page on them). To be clear, these two scents are our

ALLERGIC REACTIONS

We understand that reactions can happen. Please visit our Ingredients list before placing an order to ensure the product is right for you as we do not accept returns or issue refunds for an allergic reaction. Full-Sized Products. Our formulas undergo