HELP WITH ORDER
Exchanges, returns, refunds, canceling orders, editing orders, etc.
RETURNS | REFUNDS | EXCHANGES
Returns and Refunds. Due to the nature of our products, all sales are final. We do not accept returns or issue refunds. For first-time customers, we strongly recommend starting with our Sample Kit, which includes all seven signature scents and comes
ORDER CANCELLATIONS
If you need to request a cancellation, please email us at [email protected] as soon as possible and include your full name and order number. If our customer service team is able to intercept your order before it enters fulfillment, we’re happy to pr
PRODUCT WENT ON SALE AFTER I ORDERED
If an item in your order goes on sale within 48 hours of your purchase, you may contact us to request a price adjustment. Please note:. - Holiday promotions between November 24th and January 5th are not eligible for adjustments. - Orders placed prior
UPDATING ORDERS
Order Edits. Once an order is placed, it begins processing right away and changes are not always possible. If you need to request an update, please email us at [email protected] as soon as possible with your requested changes. To help your message r
CHANGING SHIPPING ADDRESS
Orders cannot easily be edited once they are placed as they immediately start processing; however, you can email us at [email protected] with the request for the new shipping address, and we will assist you if possible. Please add your name, order n
PRODUCT & ORDER DAMAGES
Damages. If your order arrives damaged or has a manufacturing defect, please contact us within one week of delivery and include:. We are unable to assist with damage claims submitted without images. Refunds are not issued for damaged items; you may c
PHEROMONE OILS INFORMATION
Think Something Is Wrong With Your Original or Sphinx?. You’re not alone, and nothing is broken. Original and Sphinx are intentionally different from traditional fragrances. They’re subtle, skin-close, and designed to interact with you, not overpower
ALLERGIC REACTIONS
We understand that reactions can happen. Please visit our Ingredients list before placing an order to ensure the product is right for you as we do not accept returns or issue refunds for an allergic reaction. Full-Sized Products. Our formulas undergo