HELP WITH ORDER
Exchanges, returns, refunds, canceling orders, editing orders, etc.
RETURN & REFUND POLICY
Due to the nature of our products, we do not allow returns or process refunds. This is listed on our store policies page and at checkout. We do not allow people to finish payment without accepting our terms and conditions. The Sample kit and Sample k
ORDER CANCELLATIONS
Orders cannot easily be canceled once they are placed as they immediately start processing; however, you can email us at [email protected] with the request, and we will assist you if possible. Please add your name and order number and make the subje
PRODUCT WENT ON SALE AFTER I ORDERED
If you placed an order and soon after, items in your order go on sale, if your order was placed within 48 hours of the launch of the sale, you can reach out to us and request your order be price adjusted. Holiday sales from 11/24-1/5 are not eligible
UPDATING ORDERS
Orders cannot easily be changed or updated once they are placed as they immediately start processing; however, you can email us at [email protected] with the changes, and we will assist you if possible. Please add "urgent order edit" in the subject
CHANGING SHIPPING ADDRESS
Orders cannot easily be edited once they are placed as they immediately start processing; however, you can email us at [email protected] with the request for the new shipping address, and we will assist you if possible. Please add your name, order n
EXCHANGE POLICY
We allow exchanges on a case-by-case basis. We only allow one exchange per order number. Products that are opened and/or used are not eligible for an exchange. Please reach out to [email protected] to request an exchange. We never allow exchanges of
PRODUCT & ORDER DAMAGES
If your product has been damaged in shipping or has a manufacturing defect, email us within one week of delivery; we will not consider issues that have not been reported within a week of delivery. We also will not provide service for products that ha
PHEROMONE OILS INFORMATION
Think something is wrong with your Original or Sphinx products?. Is one of your concerns listed below?. If you identify with one of the above points, you are not alone, obviously (we wrote a whole page on them). To be clear, these two scents are our
ALLERGIC REACTIONS
We understand that reactions can happen. Please visit our Ingredients list before placing an order to ensure the product is right for you as we do not accept returns or issue refunds for an allergic reaction. Full-Sized Products. Our formulas undergo