Exchanges, returns, refunds, canceling orders, editing orders, etc.
Due to the nature of our products, we do not allow returns. We also do not process refunds. We have this listed on our store policies page as well as at checkout. We do not allow people to finish payment without accepting our terms and conditions. If
Orders cannot easily be canceled once they are placed as they immediately start processing; however, you can email us at [email protected] with the request, and we will assist you if possible. Please add your name and order number and make the subje
If you placed an order and soon after, items in your order go on sale, if your order was placed within 48 hours of our sale, you can reach out to us and request your order be price adjusted. Holiday sales from 11/24-1/5 are not eligible for adjustmen
Orders cannot easily be changed or updated once they are placed as they immediately start processing; however, you can email us at [email protected] with the changes, and we will assist you if possible. Please add "urgent order edit" in the subject
Orders cannot easily be edited once they are placed as they immediately start processing; however, you can email us at [email protected] with the request for the new shipping address, and we will assist you if possible. Please add your name, order n
We allow exchanges on a case-by-case basis. We only allow one exchange per order number. Please reach out to [email protected] to request an exchange. We never allow exchanges on the Sample Kit or Sample Kit + Gift Card products.
If your product has been damaged in shipping or has a manufacturing defect, email us within one week of the delivery date; we will not consider issues that have not been reported within a week of delivery. We also will not provide service for product
Although Original and Sphinx are our top-selling scents (we ship thousands of products in these two scents monthly), they require some explanation as people can easily become nose-blind to them, think certain bottles/products in the same scent have d