Business hours are Monday - Friday / 9am - 4pm PST

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Riddle

If you haven't already signed up for our email/SMS, you can do so and receive a $10 off code to use towards your Sample kit order for doing so. Sign up via our pop-up on the homepage. 

All promotions will be emailed to our email/SMS list. You will always receive an email or SMS with details if there are any active codes. 

If you have signed up for the code and cannot locate it in your email, please click "No, I need more help", then message "RESEND MY $10 CODE"

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Where can I get a discount?

We try not to run out of product, but it does happen. Each product has many components sourced from all over, production procedures, and QC processes that must happen before we put anything online.

If you want to be notified the second our products go live online, you can sign up for our waitlist. This waitlist option is available on all our product pages. You can sign up for as many as you want.

We promise that the wait is worth it!

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When will product be back in stock?

The roller balls might be a bit stiff to start. We recommend rolling the ball with your finger until you notice oil on the ball. It should easily glide onto your skin once the ball is lubricated.

It can also be a little counterintuitive, but if you roll with a lighter touch, it might help the oil flow better.

If you still have issues, feel free to leave us a message, and we can further assist you.

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My roller ball won't roll.

We also have several Riddle retailers across the country that you can visit to smell the testers and see the product in person. You can check out our Store Locator to see if any stores are close to you. Give the boutique a call before visiting, as each boutique carries different varieties of products.

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Do you have any retail locations?

Great! We would love to answer any questions you have about our products.

We have a good amount of information between the product pages and our help center.

If you cannot find your answer in one of those areas, please click "No, I need more help" and leave us a message with your product question and we will get back to you asap.

Our typical business hours are Monday through Friday from 8:30 am-4:00 pm PST.

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