Riddle logo
Riddle logo

All articles

PRODUCT & ORDER DAMAGESUpdated 4 months ago

If your product has been damaged in shipping or has a manufacturing defect, email us within one week of the delivery date; we will not consider issues that have not been reported within a week of delivery. We also will not provide service for products that have been received and are over a year old.

Please include:

First and Last Name

Order Number

Order Placed Date

Product Name(s) 

Description of damage

Images (Full view image of product/damage (required), product box (if applies), and shipping box (if applies)

Lot code number on the product (required)

Please note that we do not allow refunds for damaged products; you can choose for the product to be replaced or store credit issued. We ask that if you commit to a product by placing an order, you are willing to work with us to correct any issues by getting you the correct product.


 We will not be able to assist anyone who does not include images of their damage.

Was this article helpful?