Riddle logo
Riddle logo

All articles

LOST OR STOLEN PACKAGESUpdated 2 months ago

We know carrier issues and delays can happen, if you have not received your order by the 3rd business day after it has been scanned as "Delivered," please contact [email protected] for assistance. We find that carriers may scan a package as “Delivered” when it is still out for delivery and will deliver within the next 3 business days.

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.

Please be advised that we do not issue refunds for lost or stolen packages; our policy is to reship the order.

Was this article helpful?
Yes
No